The Guest Experience Audit

 

Designed for existing hosts and active listings looking to diagnose experience issues and optimise their current spaces without structural work or costly downtime.

Formats: Diagnostic Consultation, Audit Report, Shoppable Action Plan, Layout & Experience Guidance.

Overview

The Guest Experience Audit is a targeted diagnostic and sourcing service. By assessing your space against our 6-zone guest experience criteria, we identify exactly where your property might be falling short of real-life expectations. You receive clear, prioritised solutions and a curated, shoppable action plan to elevate guest satisfaction, protect review scores, and boost nightly yields.

What You Get:

Choose from our flexible service deliverables to meet your needs, or select the complete audit bundle below:

Diagnostic Audit & Report | £250 

  • Free Initial Consultation & Walkthrough: A discovery call and guided space review (via photos, video walkthrough, or listing details) to evaluate your target guest profile and experience, operational challenges, and layout.

  • Assessment & Audit Report: A Evaluation across key guest routines (Rest, Work, Socializing, Morning Routines etc.) with optional add-on criteria for specialized stays (such as family-friendly or pet-friendly accommodations).

  • Actionable Audit Report: A clear, prioritised PDF report outlining immediate recommendations you can implement right away to improve guest satisfaction.

Shoppable Action Plan | £900

A customised, clickable purchasing list for furniture, lighting, textiles, and Biophilic details, aligned with your budget and lead times.

Layout & Experience Implementation Guide | £350

2D spatial placement guidelines and setup rules for effortless and fast implementation, with minimal downtime.

*Full Optimization Bundle: £1,500

Includes the complete Diagnostic Audit & Report, Shoppable Action Plan, and Layout & Experience Implementation Guide.


How It Works

  • Book Your Audit: Select a time for your initial ten minute discovery call, then book your free consultation, share your property link, photos, pre filmed video walkthrough, or conduct a live on camera walkthrough. 

  • Diagnostic Assessment: We evaluate your space across key guest experience criteria to pinpoint practical and sensory fixes.

  • Receive Your Deliverables: Receive your complete Audit Report and any other selected Audit deliverables, straight to your inbox, ready to implement.

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